What the Crew Mobile App Does
Last updated September 22, 2026 · Owners, crew leads, crews
The crew mobile app is the phone half of the product. Crews get their day, run it, and record what they did, and the office sees it without a phone call. Everything a crew does on the phone writes to the same records the office is looking at.
Before you start
- Crew Mobile App must be switched on in Settings > Plan & Features.
- Each crew member needs a user account with mobile access enabled. See Manage Users.
- The office decides what is on the day. Anything not scheduled to that crew, on that date, is not on their phone.
What a crew can do
See the day. Today’s stops in order, with the customer, the address and the time. Day navigation moves between days, so a crew can look ahead or check yesterday.
Run the route. The stop order the office set on Route Management, with the day’s route on a map.
Navigate. Tap the address for directions, rather than re-typing it into a maps app.
Record arrival. Marking arrival timestamps the visit, so the office can see the day progressing in real time.
Update status. Start, complete, or skip with a reason. A skip is a real outcome with a reason attached, not a visit that quietly never happened.
Take photos. Before and after photos attach to the visit, and become the proof of work the office reviews and, where you have enabled it, what the customer sees in their portal.
Leave notes and comments. Crew notes on the visit, so what happened on site reaches the office in the crew’s own words.
Work checklists and forms where your company uses them.
Proof of work
Photos and field activity roll up into the Proof Of Work card on the Dashboard: visits reviewed, complete proof, missing after photo, missing field activity. The office works that card as a queue, and it is the fastest way to catch a visit marked complete with nothing to show for it.
Proof is recorded per occurrence, so on a recurring visit the photos belong to the day they were taken rather than to the series as a whole.
Working without signal
Crews lose signal, and the app expects it. Work done offline queues and syncs when the phone reconnects, and the app tells the crew it is offline rather than pretending the save worked.
Two practical consequences:
- The office may see a stop complete late. That is sync, not a crew sitting still.
- Have crews open the app in signal at the start of the day so the day loads before they drive out of coverage.
The rule that governs the app
Mobile never gets a feature the main app lacks. Anything crews can do on a phone exists in the office product first. That is deliberate: it keeps the two halves telling the same story, and it means office staff can always answer a crew’s question from their own screen.
Related articles
- Today (Crew Day View) — the office-side version of the same day
- Route Management
- Visit Actions
- Manage Users — granting mobile access
- Plan & Features
- Crew mobile app for landscaping teams: the overview of what crews get, included on every plan