New Customer Welcome
Set expectations with brand-new customers. Send right after signup, before the first visit.
Customer Care
Service Day Change Notice
Notify customers of a route or service-day change with plenty of warning. Send at least two weeks before the change takes effect.
Customer list 148 words
3 merge fields
The letter
Dear «CustomerName»,
A quick heads-up about your schedule: as we've rebalanced our routes for the season, your regular service day is changing. Nothing else about your service is affected — same crew standards, same scope, same attention to your property at «Address1».
Route changes like this help us keep visits consistent and on time for everyone. Your new service day begins with your next scheduled visit, and you'll see it reflected on your upcoming schedule. We know a change to a familiar routine is never anyone's favorite email, so we wanted to give you plenty of notice.
If the new day creates a real problem — a locked gate, pets in the yard, an event you're planning — tell us and we'll work something out. There's almost always a way.
Questions about the change? Reply to this email or give us a call.
Thanks for your flexibility,
«CompanyName»
The highlighted «placeholders» are merge fields — LandscapingSoftware replaces each one with the matching value from your records, per recipient, when the merge runs. Copy them exactly as shown.
More Customer Care templates
End-of-Season Thank You
Close the season with genuine gratitude. Send after the final visit of the year.
Mid-Season Service Check-In
Ask how the service is going while there's still time to adjust. Send around the midpoint of the season.
Put this letter to work on your whole list.
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