End-of-Season Thank You
Close the season with genuine gratitude. Send after the final visit of the year.
Customer Care
New Customer Welcome
Set expectations with brand-new customers. Send right after signup, before the first visit.
Customer list 142 words
3 merge fields
The letter
Dear «CustomerName»,
Welcome aboard — we're genuinely glad to have you. Before your first visit, here's how things work: our crew arrives on your scheduled service day, takes care of everything on your service plan, and leaves your property looking like we were never there — except for the lawn.
A few useful things to know. You don't need to be home for service. If a visit ever needs to move for weather, we'll let you know and make it up promptly. And every invoice arrives by email, with online payment available if you prefer it.
Most of all: if anything ever isn't right at «Address1», tell us — we fix service issues fast and without fuss. That's the whole relationship.
Questions before your first visit? Reply to this email or give us a call. Welcome to the family.
Warm regards,
«CompanyName»
The highlighted «placeholders» are merge fields — LandscapingSoftware replaces each one with the matching value from your records, per recipient, when the merge runs. Copy them exactly as shown.
More Customer Care templates
Mid-Season Service Check-In
Ask how the service is going while there's still time to adjust. Send around the midpoint of the season.
Service Day Change Notice
Notify customers of a route or service-day change with plenty of warning. Send at least two weeks before the change takes effect.
Put this letter to work on your whole list.
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