Friendly Payment Reminder
Nudge a past-due balance without souring the relationship. Send about a week after an invoice goes past due.
Billing & Office
Second Payment Reminder
Follow up on a balance that's still open after the first reminder. Send two to three weeks after the first reminder.
Customer list 139 words
2 merge fields
The letter
Dear «CustomerName»,
We reached out a little while ago about the open balance on your account, and it's still showing unpaid — so we wanted to follow up personally before it goes any further.
We know things pile up, and we're not in the business of assuming the worst about good customers. But we do need to get this resolved: our crews did the work, and carrying open balances is genuinely hard on a small company.
If money is tight this month, talk to us — we can usually work out timing that works for both sides. If there's a problem with the work or the bill, tell us that too; we can't fix what we don't know about.
Please reply to this email or give us a call this week so we can settle it together.
Sincerely,
«CompanyName»
The highlighted «placeholders» are merge fields — LandscapingSoftware replaces each one with the matching value from your records, per recipient, when the merge runs. Copy them exactly as shown.
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Explain equal monthly billing before confusion turns into calls. Send when enrolling customers or at the start of a billing year.
Estimate Approved — Next Steps
Confirm an approved estimate and set up the project start. Send immediately after approval.
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